Dynamics Connector Errors: Record "Does Not Exist"

Error Message Example

422 Unprocessable Entity / contact With Id = 825bf757-59e7-e711-80e2-005056b47943 Does Not Exist /

This error occurs when a Record is removed from your Dynamics CRM database but still exists in the cache of Records maintained by Sync. 

How to Resolve

If you're seeing regular errors related to a Record that has been removed from your Dynamics CRM environment, please submit a support ticket with the ID referenced in the Error to request that Record be cleared from your Cache by a support specialist. Alternatively, these cached Records are cleared any time you reset your Sync integration. That process removes all cached Records from your Sync integration and effectively resolves this error.



Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.