Dynamics Connector Errors: Record "Does Not Exist"

Error Message Example

422 Unprocessable Entity / contact With Id = 825bf757-59e7-e711-80e2-005056b47943 Does Not Exist /

This error occurs when a Record is removed from your Dynamics CRM database but still exists in the cache of Records maintained by Sync. 

How to Resolve

If you're seeing regular errors related to a Record that has been removed from your Dynamics CRM environment, please submit a support ticket with the ID referenced in the Error to request that Record be cleared from your Cache by a support specialist. Alternatively, these cached Records are cleared any time you reset your Sync integration. That process removes all cached Records from your Sync integration and effectively resolves this error.

 

 

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