SugarCRM Connector - Technical Overview

Please Note:  As of October 1st, 2020 the SugarCRM Connector is no longer officially supported by Formstack Sync

Versions Supported

Sugar Professional, Sugar Enterprise, and Sugar Ultimate all have API and integration features. This is as of 11/07/2017 on the developer site which can be accessed here. < - Update With New Info

Authentication Requirements

Formstack Sync must be authenticated by an Administrative user account to integrate with SugarCRM.  You will need the user's login credentials as well as your SugarCRM instance's API URL.

You can learn more about how to install the SugarCRM connector for your Sync integration by reviewing the Sugar CRM Connector article.

Supported Objects

Each Object below may list multiple Record types. Not all Record types are supported by Sync so it's important to discuss any not listed here that are important to your integration needs during a consultation or by using the Submit a Support Ticket form..

 

Object

Permissions

Custom Field Support

Dedupe Key

User

Read

Yes

Email

Contact /  

Lead

Read / Update / Create

Yes

Email

Account

Read / Update / Create

Yes

Company Name

Opportunity

Read / Update

Yes

Closing Date  

Name / Title

Contact and/or Company

Relationship

API Version and Limits

Bedrock currently uses v4_1 of the SugarCRM API. Learn more about the different versions at  https://developer.sugarcrm.com/. SugarCRM does monitor traffic on their On-Demand platform. Traffic in excess of 20 requests per second will be blocked. All other SugarCRM platforms do not have any documented API rate limits.

If you have any questions regarding possible API limits with your Sugar plan please contact your Sugar sales representative.

Important Consideration(s)

Every Connector has a set of considerations and limitations that can impact how data will flow from one System to another. Make sure to discuss your key integration goals with your Sync sales representative to ensure we can meet your needs.

  • By default Sync can only create Contact type Records as Leads in SugarCRM. However, depending on your business process and the system you are connecting to SugarCRM, Sync may be able to set up your configuration to create new Records at Contacts instead of Leads. Get in touch with our support team to learn more about how this works. 

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